PRIVACY POLICY

Introduction

Welcome to Proklame.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

Data Collection

We collect personal data directly from users through interactions, including but not limited to:

Identity and contact information

Name
Email address
Phone number

Professional information

Company, role, or industry details

User-provided information

Any additional information you choose to share during interactions

Marketing Communications

By sharing your email address and/or phone number with Proklame (including via LinkedIn messaging or similar channels), you consent to receiving marketing communications via email and SMS. These communications may include product updates, newsletters, partnership announcements, and personalised suggestions.

You may opt out at any time by using the unsubscribe link in emails or by replying “STOP” to SMS messages.

Sensitive Personal Data

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs. If you voluntarily choose to share such information, it may be processed as part of your interaction with us.

Legal Basis for Processing

We process personal data under the following legal bases:

Consent
Processing for marketing communications (email and SMS), newsletter subscriptions, and sharing contact details with matches following explicit double opt-in.

Contract Performance
Processing necessary to provide introduction and matching services and to maintain user profiles.

Legitimate Interests
Service improvement, analytics, platform security, abuse prevention, and customer support.

Legal Obligation
Compliance with applicable laws and regulatory requirements.

Data Usage

We use personal data to:

Facilitate introductions between users and relevant contacts
Operate and improve our services
Send marketing communications via email, WhatsApp, and SMS (with opt-out available at any time)
Run digital advertising and retargeting campaigns across social media platforms

Third-Party Services

We use trusted third-party service providers for data processing, storage, and advertising, including OpenAI, Anthropic, and Meta advertising platforms. These providers process data in accordance with their own privacy policies and applicable data protection laws.

Digital Advertising and Social Media Tracking

We use social media advertising platforms, including Meta, to deliver relevant advertisements and measure campaign effectiveness. This may include:

Custom Audiences
Sharing hashed versions of email addresses or phone numbers to create advertising audiences.

Retargeting
Displaying relevant advertisements based on interactions with our services.

Conversion Tracking and Lookalike Audiences.

Data Sharing

We may share personal data in the following circumstances:

When introducing you to relevant contacts following explicit double opt-in
With partners who support service delivery or improvement
With advertising platforms for targeted advertising

We do not sell your personal data to third parties.

Data Retention

We retain personal data for the following periods:

Profile and matching data
Retained while your account is active and for up to two years after account deletion.

Communication records
Retained for three years for service improvement and support.

Marketing data
Retained until you opt out, after which it is deleted within 30 days.

Legal and compliance data
Retained for as long as required by applicable law.

Data Deletion and Anonymization

You may request deletion or anonymization of your personal data at any time by contacting privacy@proklame.com. We will process requests promptly and, where applicable, request removal of your data from advertising platforms.

Security Measures

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.

Data Breaches

If a personal data breach poses a high risk to your rights and freedoms, we will notify you without undue delay and provide relevant details about the breach.

Your Data Protection Rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data
Restrict processing
Data portability
Object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact privacy@proklame.com.

Consent Withdrawal

You may withdraw your consent at any time by:

Marketing communications
Using unsubscribe links in emails or replying “STOP” to SMS messages.

Profile matching
Contacting privacy@proklame.com to remove your profile.

All processing
Requesting account deletion via privacy@proklame.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated at least 30 days before they take effect. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

General privacy enquiries
privacy@proklame.com

Data Protection Officer
dpo@proklame.com